Frequently Asked Questions
Discover answers to your frequently asked questions about Khusi Inc, covering everything from product details to shipping, services, and more.
Ordering
The one hub for all Nepali Handicrafts KHUSI INC. products are genuinely handmade and crafted by artisans of Nepal. The art from the land of Himalayas of Nepal tells story of its enriched culture and the spiritual essence it carries.
We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.
Yes, it is completely safe to provide your payment information on our website. We use industry-standard encryption and secure payment gateways to ensure your data is protected. All transactions are processed through trusted and reliable partners, and we do not store your payment details on our servers. Your security and privacy are our top priorities.
Shipping
We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.
By any chance, if the product you received is not in the required conditions or there is any fault, we ensure you wit 30-days Money Back Guarantee. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. For more information please visit here.
We offer Free Shipping for all domestic order (Within USA ).
All the orders with Khusi Inc. are shipped within 2-3 days, direct from Nepal. We use DHL and Aramex for shipping. we use 3-7 Days Delivery service over the world . We will update you with tracking information through which you can keep track of your order.
Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).
Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.
Refunds are processed within 7 days from when we receive the item(s).
Need More Help? We’re Here for You!
If the information you’re seeking isn’t available in our FAQ section, please don’t hesitate to contact us for further assistance. We’re here to help with any additional questions you may have.